Return Policy

Due to COVID-19 we are taking extra precautionary measures to ensure the health and safety of our staff while processing your returns which has caused delays. We apologize for any inconvenience.

We pride ourselves in offering some of the best jewelry you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. Sonerii Jewelry gladly accepts returns on most unworn, unwashed, damage-free items within 14 days from the order date.

Returns must be postmarked within 14 days of the original order date. Orders postmarked after the outlined time will receive a store credit. Orders postmarked after 14 days will be returned at the customer’s expense. Once returns are received please allow up to 14 days for the return to be processed.

We offer a refund/exchange (Only if the product is damaged) within the first 24 hours from the date of delivery. If 24 hours have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. In order to become eligible for a return or an exchange,

(i) The purchased item should be unused and in the same condition as you received it,

(ii) The item must have original packaging,

(iii) If the item that you purchased on a sale, then the item may not be eligible for a return/exchange.

Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged. You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase

To initiate a return, Please send an email to our official email - contact@sonerii.com. A rep will get back to you within 1-2 business days. If you choose to return your order using a prepaid return label, a return shipping fee of $4.99 will be deducted from the final refund amount. 

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FINAL SALE, SAMPLE SALE, LIMITED EDITION, GIFT CARDS ARE FINAL SALE AND CANNOT BE RETURNED. GIFT BOXES ARE NON-REFUNDABLE.

Merchandise purchased online cannot be returned at Sonerii Jewelry store locations.

Shipping and handling costs are not refundable.